Event Technology & Delegate Engagement Manager

Job title - Event Technology & Delegate Engagement Manager (12 month FTC)

Location - near Watford, Herts

Salary - competitive salary + great benefits

Can you make sense of ever-changing event technology?

We are looking for an event technology and delegate engagement expert who can ensure a positive attendee experience at our memorable events.

About the role

IGD Events bring people and thinking together through compelling experiences that create meaningful, memorable and actionable content. We engage with and create communities, share valuable insights and make people and business more successful.

This role is crucial to IGD, using and driving event technology to provide market-leading customer service and interaction that ensures each attendee has the best possible experience – of both the event and IGD.

You will be able to make sense of ever-changing functionality and how different layers of technology work together, evaluating the objectives from all angles, using your project management skills to implement processes and solutions and deliver the objectives of each event.

You will be a strategic influencer that brings to life the event proposition within an event technology platform and an attendee engagement expert with deep understanding of planning and execution throughout the event cycle.

You will provide market leading customer service that ensure each attendee has the best possible experience

This role covers Customer trade briefings, IGD engagement activity and our leadership briefings. It also covers face to face and virtual platforms.

The responsibilities

Reporting into Head of Event Operations and managing Delegate Engagement Administrator these include:

The customer engagement experience

Responsibility for the overall delegate journey and the delivery of event technology, along with the data aspects of IGD events.

Creating and delivering event technology and delegate engagement solutions to meet event objectives. Implementing process change and improvements across event technology

Researching new technology applications and ways to innovate with the current platform to both enhance the delegate experience and improve the delegate awareness and understanding of IGD.

Looking for opportunities to drive commercial activation and awareness through our technology

You will be responsible for the delegate journey and management to create a positive, consistent and unified customer and delegate experience in a joined up way across all our events.

Effective and efficient delegate registration onsite, including the sourcing and management of suitable technology.

The data journey

Working with the customer insight, finance and IT teams, you’ll be responsible for maintaining an integrated data journey. You will be accountable for data accuracy, identifying, implementing improvements and prioritising issues for all customer registration information.

Planning & communication

By keeping the delegate’s requirements and value at the heart of every message, you’ll be creating communication plans across a complex attendee matrix, making sure that tone of voice and messaging is delivered in collaboration with the rest of the marketing and communication activity.

What you bring

• Extensive knowledge and a passion for event technology platforms with a good understanding the nuance of different systems

• A proven track record of implementing dramatic process change and improvement across event technology

• Wide-ranging experience in attendee management with large scale events, both virtually and onsite

• The team management skills to guide and implement efficient processes for the order and attendee management team (full time and freelance)

• Great decision making, business planning and data accuracy skills

• Relationship building; the ability to influence both internal and external stakeholders to find the best possible solutions

• And the ability to analyse, understand and define learnings to implement improvements.

The rewards

We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time

The location

We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from central London

Our behaviours

• We're hungry for better

• We solve it together

• We make it happen

• We say what needs to be said

More about our people

We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our customers and themselves.

We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We therefore welcome applications from diverse candidates. This includes people with disabilities, so please discuss any adjustments that you may require throughout the selection and assessment process.

More about IGD

At IGD (Institute of Grocery Distribution), we serve as a unique, impartial force for good, driven by our charitable status and commitment to public benefit. Our purpose is clear: to unite and inspire everyone to deliver a thriving food system. We achieve this by acting as a trusted convener, uniting stakeholders from across the entire agrifood supply chain to address critical challenges.

We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that not only benefit their operations but also contribute to the collective good of society.

This is funded through our work with hundreds of clients from across the global food and consumer goods landscape.

#GrowInspireChange: Join our team to help us make a positive impact

Get in touch – we’re looking forward to working with you